Call Centre Quality Assurance Jobs
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Zebra Technologies-George Town
Participates in design of call monitoring formats and quality standards
• Facilitates call calibration sessions for call center staff
• Provides improvement strategies and recommendations to call center team leaders and managers
• Works collaboratively...
appcast.io -
Daythree Business Services Sdn Bhd-Subang Jaya
This job is for a Customer Service QA Analyst role for Mandarin speakers. You might like this job because it involves monitoring, analyzing data, improving customer service quality, and driving workflow efficiencies.
Responsibilities
• Regular...
WediaLab-Kuala Lumpur
Job Description
Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.
Implement and maintain Quality Assurance processes and protocols.
Evaluate the performance of Call Center and Customer...
TDCX Group-Malaysia
with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership...
TDCX Group-Kota Bharu
Collaborate with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
Work in partnership with Operations, Training and Clients in developing...
Neusoft Malaysia Sdn Bhd-Subang Jaya
to the appropriate internal teams.
Collaborate with cross-functional teams to support quality assurance and medical compliance.
Maintain high standards of ethical and scientific integrity, always prioritizing patient safety.
Use English-language systems and office...
TDCX Group-Kota Bharu
Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
Works in partnership with Operations, Training and Clients in developing...
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AS White Global-Kuala Lumpur
proficiency in identifying deficiencies, proposing effective solutions, and enhancing call processes.
SKILLS, EXPERIENCE & QUALIFICATION
1. 1–3 years of experience in a call center environment, specifically in quality assurance, customer service...
TDCX Group-Kota Bharu
Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
Works in partnership with Operations, Training and Clients in developing...
Ten Lifestyle Group-Malaysia
communication of goals, monthly team meetings and weekly huddles).
• Ensure member requests are carried out to best practice standards and monitor this by reviewing the monthly QA and NPS results.
• Manage any disciplinary issues within the team.
• Handle...
Castlery-Johor Bahru
with direct reports and other relevant teams.
Ensure comprehensive training programs are designed to enhance the skills and knowledge of the CX team.
Quality Assurance: Oversee quality assurance measures to ensure that the CX team consistently delivers high...
Standard Chartered-Kuala Lumpur
Accountable for closing all Policy &/or Process Standard gaps within agreed timelines.
• Ensure that control issues &/or gaps arising from Internal Audits, Business Risk Reviews, peer reviews, third party agency audits, regulatory reviews, and Collections QA...
TDCX Group-Kota Bharu
Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
Works in partnership with Operations, Training and Clients in developing...
Concentrix-Kuala Lumpur
will be responsible for monitoring and evaluating customer interactions, providing feedback to improve agent performance, and driving adherence to quality standards. The ideal candidate will have a background in quality assurance for customer service operations...
Ten Lifestyle Group-Kota Bharu
and weekly huddles).
Ensure member requests are carried out to best practice standards and monitor this by reviewing the monthly QA and NPS results.
Manage any disciplinary issues within the team.
Handle escalated customer care issues that arise where...
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