Call Centre Quality Assurance Jobs
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Singapore Post Limited-Petaling Jaya
members on their correspondence to customers, stakeholders and destination post to ensure that they adhere to QA guidelines.
Operation Management:
• Assisting the line manager in organizing, planning and implementing strategy
• Coordinating day-to-day...
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Prudential Hong Kong Limited-Kuala Lumpur
reviews, capacity planning, and cost/benefit analyses; identifying and evaluating mechanisms to improve the call center efficiency (e.g., log on time, average talk-time available time, etc.), improve persistency through conservation & outbound call...
appcast.io -
Telecontinent-Kuala Lumpur
to customer service excellence.
Share insights and trends from quality evaluations to inform product and service improvements.
Job Requirements
1. Proven experience in quality assurance within a call center or customer service environment is required...
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Daythree Business Services Sdn Bhd-Subang Jaya
service quallity.
• Assessing customer requirement and ensuring that these are met.
• Prepare regular management and technical reports and provide suggestions for improvement ased on analysis of data.
• Identify opportunities for improvement of QA...
hiredly.com -
SummitNext-Sungai Petani
Communications, etc.), or equivalent work experience.
2. Certification in Quality Assurance or related field is an advantage.
3. Previous experience in a customer service or call centre environment, preferably in a quality assurance role.
4. Strong understanding...
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View Call Centre Quality Assurance jobs in:
Telecontinent Sdn Bhd-Kuala Lumpur
Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels
• Strong understanding of call center operations, customer service best practices, and multi...
maukerja.my -
CARSOME-Petaling Jaya
About You
You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality improvement in the Customer Service department.
Your Day to Day
• Maintain and develop internal support and call centre quality...
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As White Sdn. Bhd.-Kuala Lumpur
of experience in a call center environment, specifically in quality assurance, customer service, or monitoring.
• Prior experience in analysing calls, providing performance feedback, and reporting quality metrics.
• Experience in working with multiple clients...
hiredly.com -
TikTok-Kuala Lumpur
refresher training, and clarify policies by working closely with QA.
• Identify and provide feedback for process improvement from moderators/QA.
• Assist the team leader with operational tasks and performance monitoring in their absence.
• Assist with queue...
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Castlery-Johor Bahru
onboarding and training by working with direct reports and other relevant teams.
2. Ensure comprehensive training programs are designed to enhance the skills and knowledge of the CX team.
7. Quality Assurance:
1. Oversee quality assurance measures...
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