Call Centre Quality Assurance Jobs in Kota Bharu
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Search Results - Call Centre Quality Assurance Jobs in Kota Bharu
TDCX Group-Kota Bharu
Collaborate with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
Work in partnership with Operations, Training and Clients in developing...
TDCX Group-Kota Bharu
Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
Works in partnership with Operations, Training and Clients in developing...
TDCX Group-Kota Bharu
Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
Works in partnership with Operations, Training and Clients in developing...
TDCX Group-Kota Bharu
Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
Works in partnership with Operations, Training and Clients in developing...
Ten Lifestyle Group-Kota Bharu
and weekly huddles).
Ensure member requests are carried out to best practice standards and monitor this by reviewing the monthly QA and NPS results.
Manage any disciplinary issues within the team.
Handle escalated customer care issues that arise where...
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