Call Centre Quality Assurance Jobs in Kuala Lumpur
1 - 12 of 12
Search Results - Call Centre Quality Assurance Jobs in Kuala Lumpur
AirAsia X-Kuala Lumpur
Job Description
About the Role
The Quality Assurance Assistant Manager for Customer Happiness will play a critical role in enhancing customer engagement and complaint handling through the design, development, and implementation...
hiredly.com -
Quality Assurance Supervisor - Operations Experienced (Team Lead) Malaysia - Kuala Lumpur Operations
Shopee-Kuala Lumpur
Bachelor's degree in a related field or equivalent work experience.
• 5+ years of experience in quality assurance or a related field, preferably in call center operations.
• Strong knowledge of quality assurance principles, practices, and tools.
• Excellent...
appcast.io -
TIME's group-Kuala Lumpur
To meet or exceed performance targets, including response time, resolution time, customer satisfaction ratings, and quality assurance metrics.
• To maintain confidentiality of customer information and adhere to data protection regulations and privacy...
whatjobs.com -
Tbwa Chiat/Day Inc-Kuala Lumpur
management for customer service systems, including but not limited to AI reception, online workbench, call workbench, ticketing system, customer service system, knowledge base, QA workbench, BI, business analysis tools, export report, customer service instant...
appcast.io -
Singapore Telecommunications Limited c/o Telecontinent Sdn Bhd-Kuala Lumpur
ensuring service & accuracy
• Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement on fatal errors
• Work closely with call center team leader and provide them with feedbacks on strength...
ricebowl.my -
Zeal Group-Kuala Lumpur
and resolving any potential issues to ensure smooth business operations.
• Producing process documentation in order to outline mistakes and successes and refine processes going forward.
• Ensuring quality automation using Quality Assurance (QA) processes...
appcast.io -
Cigna-Kuala Lumpur
and process documents.
• Adhere to professional practice within scope of licensure and certification quality assurance standards and all case management policy and procedures.
• Participate in unit and corporate training initiatives and demonstrates evidence...
whatjobs.com -
Prudential Hong Kong Limited-Kuala Lumpur
call center efficiency (e.g., log on time, average talk-time, available time, etc.), improve persistency through conservation & outbound calls, and overall call experience by continuously reviewing customer service standards.
2. Motivates staff to perform...
appcast.io -
Telecontinent Sdn Bhd-Kuala Lumpur
Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels
• Strong understanding of call center operations, customer service best practices, and multi...
ricebowl.my -
Upstream BPO Sdn Bhd-Kuala Lumpur
Preferred)
Experience:
• Call Center: 1 year (Preferred)
• Quality assurance: 1 year (Preferred)
Language:
• Mandarin (Preferred)
• English (Preferred)...
surfingwave.app -
CIMB-Kuala Lumpur
closely with all stake-holders within internal (Implementation, Sales, Call Centre) and external (Operation, Legal, Risk, Compliance, Finance, IT, CX, Audit and etc.) to define product requirements and ensure the integrity of final delivered solutions...
hiredly.com -
The Cigna Group-Kuala Lumpur
and process documents.
• Adhere to professional practice within scope of licensure and certification quality assurance standards and all case management policy and procedures.
• Participate in unit and corporate training initiatives and demonstrates evidence...
hiredly.com -
Call Centre Quality Assurance jobs in Kuala Lumpur – Similar offers:
Broaden your job search:
Don’t miss out on new job vacancies!
Create a job alert for: Call Centre Quality Assurance, Kuala Lumpur
It's free, and you can cancel email updates at any time