Call Centre Quality Assurance Jobs in Kuala Lumpur
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Search Results - Call Centre Quality Assurance Jobs in Kuala Lumpur
Telecontinent-Kuala Lumpur
to customer service excellence.
Share insights and trends from quality evaluations to inform product and service improvements.
Job Requirements
1. Proven experience in quality assurance within a call center or customer service environment is required...
whatjobs.com -
Prudential Hong Kong Limited-Kuala Lumpur
reviews, capacity planning, and cost/benefit analyses; identifying and evaluating mechanisms to improve the call center efficiency (e.g., log on time, average talk-time available time, etc.), improve persistency through conservation & outbound call...
appcast.io -
TikTok-Kuala Lumpur
refresher training, and clarify policies by working closely with QA.
• Identify and provide feedback for process improvement from moderators/QA.
• Assist the team leader with operational tasks and performance monitoring in their absence.
• Assist with queue...
whatjobs.com -
Telecontinent Sdn Bhd-Kuala Lumpur
Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels
• Strong understanding of call center operations, customer service best practices, and multi...
maukerja.my -
As White Sdn. Bhd.-Kuala Lumpur
of experience in a call center environment, specifically in quality assurance, customer service, or monitoring.
• Prior experience in analysing calls, providing performance feedback, and reporting quality metrics.
• Experience in working with multiple clients...
hiredly.com -
Daythree Business Services Sdn Bhd-Subang Jaya, 15 km from Kuala Lumpur
service quallity.
• Assessing customer requirement and ensuring that these are met.
• Prepare regular management and technical reports and provide suggestions for improvement ased on analysis of data.
• Identify opportunities for improvement of QA...
hiredly.com -
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