Customer Experience Manager Jobs in Kuala Lumpur
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Search Results - Customer Experience Manager Jobs in Kuala Lumpur
OCBC Bank-Kuala Lumpur
Job Description - Customer Experience Insights Manager (240001T0)
The Opportunity
Do you enjoy the challenge of creating clarity within a complex world of quantitative and qualitative data?
As an experience insights manager, you will work...
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Generali Malaysia-Kuala Lumpur
customers’ experience.
4. Strong leadership and management skills to help grow team members, improve overall engagement through effective communication, stakeholder management, performance management, empowerment, and coaching.
5. Clear and strong governance...
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Klook-Kuala Lumpur
and H elp Each Other.
We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
About our team: Our Customer Experience...
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TDCX-Kuala Lumpur
and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that's targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide...
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Senior Insurance Operations (Customer Service) - SeaMoney Experienced (Individual Contributor) [...]
Shopee-Kuala Lumpur
field.
• Minimum 3 - 4 years experience in customer service operations for insurance products or a related field is required.
• Experience managing cross-functional projects with excellent attention to details.
• Well versed with the Malaysia insurance...
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TDCX-Kuala Lumpur
and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that's targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide...
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Cargill-Kuala Lumpur
Deliver exceptional customer experience and operations strategy to onboard, service, retain and grow active repeating customers.
• Manage customer facing activities from the end-to-end order management process dedicated to strategic or advanced segment key...
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Ernst & Young Advisory Services Sdn Bhd-Kuala Lumpur
different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
The opportunity
We are looking for Managers /Senior Managers to join our leading Customer Consulting team. Our Managers...
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CBRE Group, Inc.-Kuala Lumpur
training preferred.
Minimum of 5+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.
Prior customer service experience is highly preferred.
Ability to comprehend, analyse, and interpret the most...
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TIME's group-Kuala Lumpur
to deliver seamless experiences.
• Implement best practices for customer support operations, including omni-channel support (e.g., chat, email, phone), ticket management, and escalation procedures.
• Drive initiatives to improve customer retention, upsell...
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Schneider Electric-Petaling Jaya, 11 km from Kuala Lumpur
regions.
What qualifications will make you successful for this role?
Engineering Master Degree, MBA is a plus.
PMP Certification, previous management experience is a plus.
Minimum 5 years in Customer Project Management in the energy business.
Strong...
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Honeywell-Kuala Lumpur
service or Support environment.
2. Knowledge in SAP (order management package) and Proficient in MS Office applications.
3. Customer service with order management experience.
4. Excellent customer service skills – attentiveness, empathy, patience...
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Prudential Hong Kong Limited-Kuala Lumpur
of experience in customer lifecycle management, marketing or retention strategies, with a minimum of 3 years in a managerial role.
3. Proven success in persistency improvement, retention strategies, and upsell/cross-sell campaigns.
4. Strong analytical skills...
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AirAsia X-Kuala Lumpur
by answering their questions in a proactive, clear and efficient manner within guidelines and targets set.
• Provide support to the outsourced CS teams including having regular training and alignment sessions
• Reporting to the Customer Experience Manager...
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Impact.com-Kuala Lumpur
Consulting, Customer Success, Account Management, Business Development, or other client-facing roles where you managed a book of clients.
• SaaS company experience preferred.
• Customer Focus, Commercial Drive, Service-oriented.
• Experience with business...
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