Walk-In Interview: Customer Service Executive - ref. d2073203

Walk-In Interview at Sunway Medical Centre Ipoh

Hiring for Customer Service Executive

Sunway Medical Centre Ipoh

Time : 9.00am – 5.00pm (LAST CALL at 4.00pm)

Documents required during walk-in interview:

1. Latest CV/ Resume
2. Copy of IC
3. Original and copy of academic certificate & transcript (SPM / Professional Certs / Diploma / Degree / Master and etc)
4. Copy of latest 3 months' salary slip / last 3 months’ payslip
5. Copy of Annual Practicing Certificate (APC) (if applicable)
6. Copy of Nursing Registration Certificate (LJM) (if applicable)

Kindly ensure you bring your own pen to the interview.

Job Description:

• Receive customers’ enquiries (walk-in or via telephone) and provide the information required
• Providing clear directions of Hospital’s facilities to customer upon inquiry
• Handling customer/patients’ queries and providing clear explanations and information
• Triaging /understanding patients’ medical condition so as to be able to provide correct/appropriate referral to the consultants
• To assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required
• To conduct patient rounds within the hospital (i.e.: wards, outpatient departments, admission/discharge areas, A&E, etc)
• To assess/screen patients during rounds in order to provide immediate assistance where required
• To address to all customers’ feedbacks promptly and professionally
• To calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings
• To log in all complaints received and to notify respective superior immediately
• To draft reply letters (None clinical) for the complainants based on the input provided by the relevant departments’ HOD (where required)

Job Requirements:

• Minimum Diploma or Degree or (Customer Service related) or any other customer service related experience preferable medical related field
• 1 year working experience in a hospital setting, with direct contact with patients/customers is an advantage or related experience