Event Registration Cum Customer Service-Mandarin Speaker Needed

• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills in English.
• Comfortable working with data entry, spreadsheets, and CRM tools.
• Detail-oriented with a high level of accuracy in handling customer and sales data.
• Able to work independently and collaboratively in a fast-paced, team-oriented environment.
• Willingness to work on-site during events, including early mornings, weekends, or extended hours as needed.
• Problem-solving mindset with a customer-first attitude.
• Experience in handling event registration logistics, including name tags, ticketing, and attendee check-in, is an advantage.

1. Familiarity with digital communication tools and basic automation processes is a plus

Pre-Event Preparation:

• Coordinate event registration setup, including confirming event details and creating internal tracking codes.
• Assist in setting up sales and registration pages, ensuring proper visuals, mobile responsiveness, and payment flow.
• Organize customer automation flow including confirmation emails, attendee lists, and ticket distribution.
• Prepare and maintain sales tracking documents and ensure all customer data is recorded accurately.
• Collaborate with internal teams to ensure integration of systems and test run all customer touchpoints.

Customer Confirmation & Communication:

• Draft and send confirmation messages across email, messaging platforms, and phone calls.
• Prepare scripts, brief the confirmation team, and monitor consistency of outreach.
• Track customer confirmations and compile real-time attendance reports.

Event Logistics Support:

• Oversee preparation of name tags, lanyards, wristbands, and registration materials.
• Coordinate with design and printing teams to produce necessary event collateral.
• Manage registration counters on-site, brief crew, and assign manpower for smooth attendee check-in.
• Provide on-ground customer support and resolve attendee queries promptly.

During Event Operations:

• Support on-site sales tracking and entry of sales data in real-time.
• Monitor attendee flow and provide timely reminders and highlight messages.
• Assist sales team with tracking purchases and compiling accurate reports.

Post-Event Duties:

• Compile and analyze attendance and sales data.
• Prepare final reports and categorize leads for follow-up marketing and sales communication.
• Coordinate post-event messages and thank-you emails to different attendee segments.
• Ensure accurate and timely updates of purchaser records in internal systems.
• Annual leave
• EPF
• SOCSO
• Medical Claim
• Dental & Optical claim
• Overseas Allowance (if applicable)
• Monthly Salary:- Fresh Grad: RM 3,000 - 1 -3 years experience: RM 3,500 – RM 5,000