Customer Service Executive (Mandarin Speaker)
Customer Service Executive (Mandarin Speaker)
Job Responsibilities
Able to handle customers through email and also live chat
Able to type and write in multi-language (Such as English and Mandarin preferred)
Good communication skills and a fast typing speed
Need to follow up with customers from time to time to achieve overall satisfactory
Respond to customer inquiries promptly
Solve problems encountered daily by communicating with customers
Strong communication and coordination skills, able to handle the urgent cases
Benefits
Basic salary: RM3200 - RM4500
Monthly Attendance Award
Monthly team activities
Company annual travel
Annual company dinner
Annual bonus
Annual salary increase
Including EPF, SOCSO and EIS
Monthly team lunch
中文客服
工作职责：- 只需要通过网络聊天工具与客户进行沟通
- 会中英文打字聊天沟通，打字速度快
- 负责客户的订单跟进和处理
- 及时对客户咨询的回复，处理好售后工作
- 整理与客户日常沟通遇到的问题进行分类统计
- 沟通表达协调能力强，能完成临时安排工作
- 需要适应晚班
- 优先能以中文沟通人选，需服务中文客户
- 有客户服务意识
- 有客户服务经验
- 必须至少拥有本科学士学位或以上学历或同等学历
- 工作细心认真
- 工作踏实稳重
- 熟练练运用办公软件Excel, Microsoft Office Suite和Google Docs
- 提供的薪酬基于多年的相关工作经验
- 基本工资：RM3200 - RM4500
- 5天班
- 每月全勤奖
- 生日奖金
- 每月团队活动
- 公司年度旅行
- 年度公司晚宴
- 年度奖金
- 年薪增长
- 包括EPF，SOCSO 和 EIS
- 每月团队午餐
Requirements
Able to commit to night shifts
Proficiency in Mandarin & English preferred as role requires candidate to deal with Mandarin-speaking clients
Looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers
Have basic sense of customer service
Must have at least a bachelor's degree or above or equivalent
Proficiency in the use of office software Excel, Microsoft Office Suite and Google Docs