Customer Service Executive

Customer Service Executive (Mandarin Speaker)

Able to commit to night shifts

Proficiency in Mandarin & English preferred as role requires candidate to deal with Mandarin-speaking clients

Looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers

Have basic sense of customer service

Must have at least a bachelor's degree or above or equivalent

Proficiency in the use of office software Excel, Microsoft Office Suite and Google Docs

Able to handle customers through email and also live chat

Able to type and write in multi-language (Such as English and Mandarin preferred)

Good communication skills and a fast typing speed

Need to follow up with customers from time to time to achieve overall satisfactory

Respond to customer inquiries promptly

Solve problems encountered daily by communicating with customers

Strong communication and coordination skills, able to handle the urgent cases

Basic salary: RM3200 - RM4500

Monthly Attendance Award

Monthly team activities

Company annual travel

Annual company dinner

Annual bonus

Annual salary increase

Including EPF, SOCSO and EIS

Monthly team lunch