Kajang - Customer Service Executive (Mandarin Speaker)
VR Solution Sdn Bhd Kajang Full-time
Diploma/Degree in Business Administration, Customer Service, or a related field.
- Minimum 3–5 years of experience in customer service, with at least 1 year in a senior role.
- Strong communication skills in English, Bahasa Malaysia, and Mandarin
- Excellent problem-solving and conflict-resolution skills.
- Ability to multitask, lead a team, and work under pressure.
- Customer-oriented mindset with a proactive approach.
- Working Location: Pusat Perdagangan One Puchong, Puchong
- Manage and respond to customer inquiries via phone, email, WhatsApp, and social media.
- Handle escalated customer complaints and provide effective resolutions.
- Supervise junior customer service representative.
- Coordinate with sales, technical, and logistics teams to resolve customer issues efficiently.
- Monitor service quality and implement improvements to enhance customer satisfaction.
- Maintain and update customer service records in the CRM system.
- Prepare reports on customer feedback, service issues, and team performance.
- Assist in developing customer service policies, procedures, and training materials.
- Stay updated on industry trends, product knowledge, and competitor practices.
- EPF, SOCSO, EIS, PCB
- Annual Leave
- Medical Leave
- Medical Claim
- Public Holiday closed (Refer to the company list)
- Annual Increment (depends on performance)
- Annual Performance Bonus
- Career Enhancement (opportunities promote to CRM Senior or Manager)
- 5 Working Days
VR Solution Sdn BhdAmpang Jaya, 18 km from Kajang
Diploma/Degree in Business Administration, Customer Service, or a related field.
• Minimum 3–5 years of experience in customer service, with at least 1 year in a senior role.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin...
Career Horizons Sdn BhdKajang
and report the performance of our services with suitable recommendations to improve be IT is a Service delivery wins or Service failures.
• Work with the sales team to establish and strengthen customer relationships.
• Ensure service excellence and develop...
The People Sdn BhdKuala Lumpur, 20 km from Kajang
Customer Service Executive (Mandarin Speaker)
Job Responsibilities
Able to handle customers through email and also live chat
Able to type and write in multi-language (Such as English and Mandarin preferred)
Good communication skills and a fast...