Sales Manager (Spare Parts)

Responsibilities:

1. Spare Parts Sales:

• Actively promote and sell spare parts products according to company policies and sales targets.
• Establish and maintain good relationships with both new and existing customers.

1. Customer Service:

• Provide professional advice on spare parts needs and technical solutions to customers.
• Respond promptly to customer inquiries and handle complaints to ensure a high level of customer satisfaction.

1. Market Analysis:

• Conduct market research to identify potential customers and opportunities for product promotion.
• Analyze market trends, competitor activities, and pricing strategies to optimize sales performance.

1. Inventory Management:

• Coordinate with the warehouse team to manage inventory levels and ensure timely supply of needed parts.
• Monitor inventory and forecast future spare parts demand.

1. Sales Documentation Management:

• Prepare quotations, invoices, and other necessary sales documents.
• Ensure all records are accurate and comply with internal audit standards.

1. Department Collaboration:

• Work closely with internal departments, including logistics, technical support, and finance, to ensure smooth order processing and customer satisfaction.
• Attend meetings and regularly provide sales reports to management.

1. Product Knowledge:

• Stay updated with the latest products, spare parts, and related technologies in the engineering machinery industry.
• Conduct product training and demonstrations for customers as needed.

Qualifications:

• Associate degree in Sales, Marketing, Mechanical Engineering, or a related field.
• Sales experience, preferably in the engineering machinery or heavy machinery industry with experience in spare parts sales.
• Excellent communication and negotiation skills.
• Ability to work independently and manage multiple customers.
• Familiarity with CRM software and sales performance tracking tools.
• Willingness to travel for customer visits and on-site inspections.