Customer Service (Mandarin Speaker, May Intake） - ref. f38440523

Malaysian citizen

• Possess at least SPM qualification or equivalent Able to converse fluently in both Mandarin and English
• Fresh graduates are welcome; no experience required
• Minimum 6 months of customer service experience preferred
• Strong written and verbal communication skills
• High attention to detail with strong data entry accuracy
• Excellent multitasking, time management, and prioritization abilities
• Active listening skills with the ability to identify
• customer needs through effective questioning

IT’ll Be Great If You Have:

• Experience working in customer service or call center environments (salary negotiation available)
• Knowledge of healthcare insurance or medical benefits

Working Hours:

• 9 hours per day, including 1-hour break
• Monday to Friday: 9:00 AM to 6:00 PM
• 2 days off per week

Salary Package:

• Basic Salary + KPI + Additional Allowances
• Compensation depends on interview performance, including language ability, work experience, and education level.

Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries through various channels including calls, emails, live chat, and outbound contacts.
• Listen attentively to customer needs and concerns while providing appropriate solutions.

Customer Service Excellence:

• Provide high-quality customer service to minimize repeat contacts and escalations.
• Demonstrate empathy and build rapport with customers during interactions.
• Maintain a calm and patient demeanor, especially when dealing with sensitive issues.

Problem-Solving & Feedback:

• Resolve complex customer issues effectively, utilizing available tools and resources.
• Provide constructive feedback on tools, procedures, and customer service practices to improve workflow.
• Accurately document customer interactions and escalate unresolved issues when necessary.

Performance & Compliance:

• Achieve performance targets, including call quality, handling time, customer satisfaction, and compliance.
• Follow strict privacy, security, and compliance requirements, especially when handling sensitive health information.
• Participate actively in team meetings, training sessions, and performance feedback discussions.

Healthcare Knowledge:

• Provide customers with information on healthcare-related topics, including membership benefits, covered treatments, copayment details, and provider networks.
• Answer customer questions related to healthcare services and resolve doubts in an efficient and professional manner.
• Provides a full set equipment: laptop, keyboard and mouse, dual monitors, HD webcam, and headset.
• EPF、 SOCSO、and EIS contributions are provided for your social security.
• Enjoy annual leave、medical leave、medical insurance、and allowances for your well-being.
• Receive onboarding training and ongoing professional development to grow your career.
• Our performance incentives include KPI bonuses and recognition for exceptional work.
• Convenient office location with easy access to public transportation
• We support work-life balance and a friendly、inclusive work culture.