[ref. q9192502] Customer Service Executive (Chinese Speaking)
Wealth Mastery Academy (WMA) Kuala Lumpur Full-time
Handle inbound and outbound customer inquiries via phone, email, live chat, or messaging platforms
- Provide prompt, accurate, and professional assistance to Chinese-speaking customers
- Resolve customer issues, complaints, or product/service inquiries in a timely manner
- Translate or communicate information between internal teams and Chinese-speaking clients
- Maintain records of customer interactions, transactions, and feedback
- Follow up with customers to ensure satisfaction and proper resolution of issues
- Collaborate with internal teams (sales, logistics, technical support, etc.) to support customer needs
- Assist in updating FAQs, customer service scripts, and documentation in Chinese when required
- Identify and escalate priority issues or risks to management
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Proficient in spoken and written Chinese (Mandarin and/or Cantonese) and English
- Prior experience in customer service or call center roles is preferred
- Strong communication, interpersonal, and problem-solving skills
- Ability to multitask and stay calm under pressure
- Familiarity with CRM systems, helpdesk tools, or customer service platforms is a plus
- Detail-oriented with good organizational and time management skills
- Able to work independently and as part of a multicultural team
- Willingness to work on shifts, weekends, or public holidays if required
The People Sdn BhdKuala Lumpur
Customer Service Executive (Mandarin Speaker)
Job Responsibilities
Able to handle customers through email and also live chat
Able to type and write in multi-language (Such as English and Mandarin preferred)
Good communication skills and a fast...
The People Sdn BhdKuala Lumpur
Customer Service Executive (Mandarin Speaker)
Able to commit to night shifts
Proficiency in Mandarin & English preferred as role requires candidate to deal with Mandarin-speaking clients
Looking for Mandarin-speaking candidates who...
Aegis BPO Malaysia Sdn BhdPetaling Jaya, 11 km from Kuala Lumpur
to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI...