Kajang - Customer Service Executive | Port Klang

apartmentCareer Horizons Sdn Bhd placeKajang scheduleFull-time calendar_month 
Required language(s) : English and Malay.
  • Possess good communication skill in verbal & written in English.
  • Committed, trustworthy, reliable, discipline, dedicative, able to adapt and work in challenging business environment.
  • Able to work independently and under pressure with minimum supervision.
  • Prior experience in MNC (Shipping/NVOCC) will be an added advantage.
  • Prosses own transport.- Applicants should be Malaysian.
  • Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
  • Support the operations & Sales in the execution of the service delivery.- Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.
  • Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.
  • Monitor data integrity of systems.
  • Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.
  • Monitor, record and report the performance of our services with suitable recommendations to improve be IT is a Service delivery wins or Service failures.
  • Work with the sales team to establish and strengthen customer relationships.
  • Ensure service excellence and develop best-in-class platform for the customer/client.
  • 13 months salary
  • performance bonus
  • medical benefits
  • work life balance
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