[ref. p57515004] Customer Service Officer (Mandarin Speaker)

High school diploma or equivalent certificate

• Able speak in English and Mandarin
• Previous experience in customer service or call center environment.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle high call volumes.
• Good problem-solving and conflict-resolution skills.
• Familiarity with customer service software and tools (e.g., CRM systems).
• Strong attention to detail and ability to multitask.
• Working hours: Monday to Friday (8AM – 5PM), Alternate Saturdays (8AM -12PM)
• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate product and service information to customers.
• Resolve customer issues, complaints, and concerns efficiently.
• Maintain detailed and updated records of customer interactions.
• Follow communication guidelines and standard operating procedures.
• Work closely with other departments to address customer needs.
• Meet personal and team targets for service quality and efficiency.
• Competitive Salary with performance-based incentives.
• Health and Wellness Benefits, including medical.
• Retirement Savings Plan with employer matching (e.g., EPF, SOCSO).
• Paid Time Off (PTO), including annual leave, sick leave, and public holidays.
• Career Development Opportunities, including training, workshops, and certifications.
• Team-Building Activities and company-sponsored social events.
• On-site Facilities, such as a break room, pantry, and recreational areas.
• Recognition Programs for top performers and employee achievements.