Senior Executive, Quality Assurance (Retail)

• Conduct internal audits to outlets to ensure compliance with food safety, hygiene practices, product quality and regulatory requirements in accordance with the established standards as per planned schedule.
• Review, verify and follow up on the corrective actions taken are effectively implemented in a timely manner.
• Effectively communicate the best practices, food safety protocols, and quality standards to retail outlet teams to ensure consistent implementation and awareness.
• Monitor and analyze on the outlet audit performance, identify on the gap analysis, and implement continuous improvement initiatives to enhance overall quality and compliance.
• Maintain the relevant documentation, update and revise when required.
• Lead and guide team members to ensure the successful achievement of assigned project deliverables, fostering collaboration and maintaining high standards throughout the process.
• Perform and collaborate with any relatable stakeholders in other special project/ task assigned by superior/ management
• Support in executing Supplier Quality Management program, evaluate current supplier base and identify opportunities for improvement.
• Support product complaints handling effectively and process complaints, including investigation, resolution, and reporting of all product complaints.

• Bachelor’s Degree in Food Science and Technology, Engineering or other related disciplines.
• Formal background or training in technical areas relevant to product safety standards (HACCP / GFSI)
• At least 3 years of working experience in quality control and quality assurance management in F&B chain industry restaurant.
• Fluent in English and Malay (spoken and written); proficiency in additional languages is an added advantage.
• Knowledge of food safety standards, quality assurance terminology, implementations, methods and tools.
• Technical knowledge and hands on experience in handling certification audit such as HACCP is preferred.
• Able to articulate new information quickly and react positively to new and challenging opportunities.
• Able to communicate effectively with team members, internal colleagues, operational peers and suppliers.
• Attention to details and accuracy, meticulous with good problem-solving skills.
• Confident, proactive, able to work under pressure and meet tight timelines.
• Possess own transport and wiling to travel.

a Necessity, not a Luxury