Manager/Assistant Manager - Hotel Operation

As a Manager/Assistant Manager - Hotel Operation, you are responsible for overseeing and managing properties undertaken by the company.This role involves a variety of tasks to ensure that the properties are well-maintained, guests have a positive experience, and the properties remain profitable. :

• Maintenance and Repairs: Coordinating regular maintenance and addressing any repair needs promptly to keep the property in top condition.
• Cleaning: Scheduling and overseeing cleaning services between guest stays to ensure the property is always guest-ready.
• Inventory Management: Ensuring the property is stocked with necessary supplies such as toiletries, kitchen essentials, and other amenities.

• Communication: Managing all communications with guests, including responding to inquiries, providing check-in instructions, and addressing any issues during their stay..
• Check-In/Check-Out: Facilitating smooth check-ins and check-outs, sometimes involving key exchanges or digital lock setups.
• Hospitality Services: Enhancing guest experience by offering personalised services such as local recommendations or arranging additional services like airport transfers.

• Market Strategy, Engage Additional Service Providers & Encourage Return Guest: Utilising various marketing channels and promotions to increase property visibility and booking rates.
• Listing Creation and Optimization: Writing and updating property descriptions, taking professional photos, and setting competitive pricing strategies.
• Review Management: Monitoring and responding to guest reviews to maintain a high rating and positive reputation.

• Financial Reporting & Payment Processing: Keeping detailed records of income and expenses, preparing financial reports, and ensuring profitability. Handling guest payments, security deposits, and refunds.
• Reservation Systems & Automation Tools: Using property management software to manage bookings, availability, and guest communications. Implementing tools for automating tasks such as messaging, pricing adjustments, and review requests.

• Permits, Licences and Legal Requirements: Obtaining and maintaining necessary permits and licences for operating a short-term rental. Ensuring the property complies with local laws and regulations, including zoning laws, health and safety standards, and tax obligations.

• Staff Arrangement, Hiring and Training: Ensure there are sufficient building employees and labourers with the necessary skill, knowledge and ability to run the building accommodation as per required by the company.

• Emergency Handling & Conflict Resolution: Being prepared to handle emergencies such as property damage, guest disputes, or urgent maintenance issues. Managing any conflicts or complaints from guests or neighbours effectively and professionally.

• Other Tasks: Any other task as required by the company to perform, including tasks that may differ from your current job position, scope or responsibilities.
• Operational SOPs Guide Book: To perform all SOPs and Operational works and targets mentioned in the Operational SOPs guidebook.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent problem-solving skills and attention to detail.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of hotel management software (PMS) is a plus.
• Flexibility and willingness to work various shifts, including weekends and holidays, depending on the operation's schedule.
• Previous internship or work experience in the hospitality industry is a plus.
• A passion for customer service and improving guest experiences.
• Friendly, approachable, and proactive attitude.