Customer Service

• Strong communication and interpersonal skills.
• Basic knowledge of online order processing and social media platforms.
• Ability to work in a fast-paced retail environment, including weekends and public holidays.
• Creative, detail-oriented, and customer-focused attitude.
• Supportive and a good team player.
• Working Location: Pavilion Kuala Lumpur

We are looking for a passionate and customer-oriented Customer Service to join our team at our florist retail shop in Kuala Lumpur. The ideal candidate will handle both online and offline customer service. A background or knowledge in floristry is a plus, but a willingness to learn is equally valued.

Key Responsibilities:

• Provide exceptional customer service in-store, online, and via phone, addressing inquiries and assisting with purchases.
• Manage online orders, respond to customer messages, and coordinate deliveries efficiently.
• Offer recommendations on floral products based on customer preferences and occasions.
• Process payments, manage POS systems, and handle cash transactions.
• Support marketing and promotional activities, including social media engagement.
• Handle customer feedback and resolve issues professionally.
• Any other duties assigned by the Superior/ Management from time to time.
• Monthly engagement activities.
• Medical Benefits
• Dental/ Optical Claim
• Additional Leave
• Company Events