Customer Service Executive - Kajang
Ultra Cleaning Sdn Bhd Kajang Full-time
Fresh graduates are encouraged to apply.
- Able to speak in English and Mandarin
- Candidates must possess at least SPM
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritize and manage time effectively
- Social media savvy
- Handle inbound and outbound calls, WhatsApp, and email communications.
- Respond to customer inquiries regarding services, bookings, and complaints.
- Assist customers in understanding service packages and follow-up on inquiries.
- Liaise with internal departments (e.g., operations, HR, sales) to coordinate timely service delivery.
- Schedule and confirm service appointments with customers.
- Update customers on service progress and changes.
- Record, investigate, and follow up on customer complaints or feedback.
- Coordinate with relevant departments to resolve issues quickly and professionally.
- Maintain accurate customer records, service request logs, and feedback reports.
- Prepare daily or weekly reports on customer satisfaction and issues raised.
- Build and maintain positive relationships with existing and new customers.
- Follow up post-service to ensure satisfaction and gather testimonials or reviews.
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
VR Solution Sdn BhdKajang
Diploma/Degree in Business Administration, Customer Service, or a related field.
• Minimum 3–5 years of experience in customer service, with at least 1 year in a senior role.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin...
Career Horizons Sdn BhdKajang
and report the performance of our services with suitable recommendations to improve be IT is a Service delivery wins or Service failures.
• Work with the sales team to establish and strengthen customer relationships.
• Ensure service excellence and develop...
The People Sdn BhdKuala Lumpur, 20 km from Kajang
Customer Service Executive (Mandarin Speaker)
Job Responsibilities
Able to handle customers through email and also live chat
Able to type and write in multi-language (Such as English and Mandarin preferred)
Good communication skills and a fast...