Customer Service Executive | Port Klang - Ampang Jaya
Career Horizons Sdn Bhd Ampang Jaya Full-time
Required language(s) : English and Malay.
- Possess good communication skill in verbal & written in English.
- Committed, trustworthy, reliable, discipline, dedicative, able to adapt and work in challenging business environment.
- Able to work independently and under pressure with minimum supervision.
- Prior experience in MNC (Shipping/NVOCC) will be an added advantage.
- Prosses own transport.- Applicants should be Malaysian.
- Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
- Support the operations & Sales in the execution of the service delivery.- Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.
- Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.
- Monitor data integrity of systems.
- Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.
- Monitor, record and report the performance of our services with suitable recommendations to improve be IT is a Service delivery wins or Service failures.
- Work with the sales team to establish and strengthen customer relationships.
- Ensure service excellence and develop best-in-class platform for the customer/client.
- 13 months salary
- performance bonus
- medical benefits
- work life balance
VR Solution Sdn BhdAmpang Jaya
Diploma/Degree in Business Administration, Customer Service, or a related field.
• Minimum 3–5 years of experience in customer service, with at least 1 year in a senior role.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin...
Aegis BPO Malaysia Sdn BhdPetaling Jaya, 19 km from Ampang Jaya
to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI...
The People Sdn BhdKuala Lumpur, 8 km from Ampang Jaya
Customer Service Executive (Mandarin Speaker)
Job Responsibilities
Able to handle customers through email and also live chat
Able to type and write in multi-language (Such as English and Mandarin preferred)
Good communication skills and a fast...