[ref. c86311702] Mandarin speaking customer service representative
about the company
An Ireland-based company specializing in tourism and food & beverage services, dedicated to delivering high-quality group dining experiences and seamless travel support for tourists across the region.
about the job
This role involves providing customer support to Mandarin-speaking tourists, handling inquiries and resolving issues related to bookings, dining experiences, and travel services. You’ll be part of a dynamic team focused on ensuring a smooth and enjoyable experience for customers.Connecting client for ongoing business opportunities.
about the manager/team
You’ll be joining a supportive and collaborative team led by an experienced manager who values open communication, continuous learning, and a positive work environment. The team is diverse, friendly, and passionate about delivering exceptional service to customers from around the world.
- key responsibilities
Respond to customer inquiries via phone, email, or chat in Mandarin and English.
Resolve product or service issues promptly and professionally.
Maintain accurate records of customer interactions and transactions.
Escalate complex issues to the appropriate departments when necessary.
Ensure high levels of customer satisfaction through excellent service.
Follow up with customers to ensure their concerns are fully addressed.
Stay updated on product knowledge, policies, and procedures.- skills
- qualifications
- education
Associate Degree/Diploma
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