Customer service pro_ mandarin
SRG Asia Pacific Sdn Bhd Kuala Lumpur Full-time
Customer Service Pro Wanted! ?
Role Overview: Are you a people person who thrives on making every interaction count? We’re looking for a Customer Service Pro to handle emails and phone calls with flair, making sure every customer leaves with a smile. If you’re ready to help us up our game in service quality and keep our focus on the customer experience, we want you on our team!
What You’ll Do:
- Be a Communication Rockstar: Nail both verbal and written interactions with team members and customers.
- Spot Opportunities: Always be on the lookout to enhance the customer experience and make things better.
- Stay Organized: Keep your work on point with a keen eye for detail and a logical approach.
- Handle Pressure Like a Boss: Manage busy times and deadlines without breaking a sweat.
- Take Initiative: Make smart, proactive decisions to drive awesome results.
- Research Like a Pro: Use your skills to find solutions and apply them with good judgment.
- Team Player Vibes: Work well with others and adapt quickly to changes.
- Level Up the Experience: Find new ways to make our customer service shine.
- Positive Energy: Keep the workplace upbeat and encourage your teammates.
- Professional Demeanor: Build credibility quickly with everyone you interact with.
What We’re Looking For:
- Fluent in Mandarin and English (both speaking and writing).
- SPM/Diploma/Degree in any field.
- Fresh grads and retirees are totally welcome to apply.
- 1 year of experience in a related field is a plus.
- Excellent communication skills and phone etiquette.
- A customer-first mindset.
- Great at multitasking, prioritizing, and managing your time.
- Adaptable and resilient in a fast-paced environment.
- Able to work independently as well as part of a team.
Ready to make an impact? Apply now and join our awesome team! ?
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