[ref. e80610102] Customer Service Online

apartmentGamesoutlets placeJohor Bahru scheduleFull-time calendar_month 
Fresh Graduate can apply.
  • Possess minimum education level, Diploma in related field
  • Mature, responsible and willing to work in team
  • Outstanding writing and communication skills
  • Able to work independent and with minimum supervision
  • Reporting on the work/kpi progress
  • Other Administrative Works
  1. Prepare customer orders.

Make customer receipts correctly.

Responsible for checking products in the correct condition.

Ensure customer orders are in the correct condition.

Provide tracking to customers by following up.
  1. Respond to comments and messages on social media.

Ensure comments are replied to properly

Maintain "WhatsApp" sales
  1. Maintain online customer service according to "standard operation procedure customer service".

Provide guidance and correct opinions to customers.

Make creative and innovative changes in the customer service department.

Assist customers in terms of product warranty claims.

Make reports related to online customer feedback and data.
  • EPF & SOCSO
  • Staff Discount
  • Bonus
  • Annual leave/ Medical leave
  • Overtime Pay
  • Annual Dinner
  • Monthly dinner reward
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